It’s no secret that we’re fans of the HTC One M8. It’s a gorgeous looking handset and offers unique features and qualities that make it stand out.
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But no matter how much we like it, it’s not a perfect device. Like all smartphones, it has its share of problems. We’ve found some of the most common issues with the and have provided some possible solutions for you to try should you run into them.Problem: Camera lens scratchedA lot of people have had issues with the camera lens on the HTC One M8 getting scratched.
Over time it can pick up so many scratches that it has an impact on the photos you are taking. The general consensus is that the scratching generally shows up on a special coating that’s an extra layer on top of the glass lens, possibly to reduce reflections or fingerprint smudges.Potential solutions:. If you can take it back to HTC or your carrier without a major hassle, then there’s a good chance they’ll be able to replace it or fix it for you. The advantage here is that they’ll make sure the coating stays intact or replace it. A lot of people have reported success by using toothpaste or another mild abrasive to remove the coating, leaving a pristine glass lens beneath. If you do try this then make sure you are very gentle and don’t use anything too powerful.
The disadvantage is that you no longer have the protective coating. You could consider replacing it yourself with a screen protector.Glitch: Headphones not workingQuite a few One M8 owners have run into a glitch where they plug their headphones in and the phone doesn’t recognize them. When they play music it continues to come out of the speakers and the headphone icon doesn’t appear on screen.Potential solutions:. The first thing to is try your headphones with another device, just to make sure they’re definitely working.
Make sure that the headphone port is free of dust and debris. Blow into it, or even better use some compressed air. Go to Settings Power and make sure that Fast boot is turned off. Turn the One M8 off and then hold Volume down and Power together. When you see the menu use the Volume buttons to highlight recovery and the Power key to select it. The phone will reboot and when the red triangle appears on screen you need to press and hold the Volume up button and press the Power button once.
You should see another menu and you can use the Volume buttons to highlight wipe cache partition and the Power button to select it. When it’s done you want to select reboot and test if the problem is gone. You can check if a third-party app is the problem. Press and hold the Power key then touch and hold Power off and when you see Reboot to safe mode tap Restart. If the problem is gone then it’s definitely an app causing it. You can uninstall one by one and test or you can factory reset.
You could try a factory reset. You’ll need to back up everything first and then go to Settings Backup & reset Reset phone. After it’s complete install apps selectively and watch out for the problem returning, just in case it’s related to a third-party app. If you’re still having the issue then it could be a hardware fault. It’s time to contact HTC.Issue: HTC One M8 won’t turn onSome people are panicking after their One M8 refuses to turn on, even though it should have power. They’ve tried plugging it into the charger and holding the power button, but to no avail.
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This is actually a common problem with smartphones and it’s usually easy to fix.Potential solutions:. The first thing to try is just holding down the Power button for a while. Hold it down for much longer than you normally would and just wait. Time yourself for 20 seconds.
Now try holding down Power and Volume up together for 10 seconds or so and it should restart. If that doesn’t work then turn the phone off and try holding down the Power and Volume down buttons together for a similar length of time. You should get a menu with an option to reboot. If it still isn’t switching on then try plugging it into your PC via USB and then work through the steps above again.
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If none of that works then you need to contact HTC.Problem: Lag after updateA lot of M8 owners are suffering from lag and a bit of instability after the Android 5.0 Lollipop update. There are a couple of things worth trying.Potential solutions:. Try a simple turn off and on again. Hold down the Power button and then tap Power off. See if the lag is gone when you turn it back on again. The next thing to try is wiping the cache partition. Turn the phone off and then press and hold Power and Volume down until you see the Android screen.
Use the Volume buttons to highlight recovery and Power to select it. Use the Volume buttons again to highlight wipe cache partition and Power to select. When it’s finished highlight reboot and see if your One M8 is back to normal.
If the problem persists it may be down to a specific app. Try pressing and holding the Power button and then tap and hold on Power off and when you see Reboot to safe mode tap Restart. If the problem is gone in safe mode then there’s a good chance that a third-party app is to blame. You can either uninstall one by one or factory reset and be careful what you reinstall.Bug: Rapid battery drainYour One M8 battery life is going to gradually decline, but some owners have found a rapid drain bug rearing its ugly head after updating the phone software. It’s highly likely this is down to a specific app.Potential solutions:.
Try turning it off, hold down the Power button and tap Power off, and then turn it back on again. Go to Settings Power and take a look at Usage and History. You may be able to find the cause of your problem here. If there’s an app guzzling all your power then make sure it’s up to date and if it is, uninstall it and try to find a replacement. Some people have attributed the problem to Wi-Fi scanning. Go to Settings Wi-Fi and hit the menu to choose Advanced Wi-Fi and make sure that Scanning always available is off. If you’re unsure what the cause is then it might be worth trying a factory reset.
It’s a hassle, but there’s a good chance your One M8 will perform better afterwards. Backup all your precious stuff and go to Settings Backup & reset Reset phone. When it’s done, be careful about what you install, and make sure that you watch out for the problem returning. For more general ideas, check out.Problem: Notifications keep vibratingA few people are getting fed up because instead of vibrating a couple of times when a new notification comes in, like it used to, their One M8 is vibrating repeatedly unless they actually clear the notification. This problem is affecting people after upgrading to Android 5.0 Lollipop and luckily it’s really easy to fix.Solution:. Go to Settings Accessibility and turn Notification reminder off.Glitch: LED not workingA number of people have found that the LED isn’t working on their new HTC One M8.
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It’s supposed to flash for notifications, such as a new email or a text message. Most people are reporting that it works for charging and low battery, by displaying orange or green, although it may be dim, but it isn’t flashing at all for notifications.Potential fixes:. First you need to check in Settings Display & gestures Notification light and make sure that it is turned on for the notifications you want. There’s a good chance that the LED not working is related to a specific app.
You can test this by booting into safe mode. Hold down the Power button until the options pop up and then tap and hold Power off until the Reboot to safe mode option appears and tap Restart to confirm. You’ll see the words “Safe mode” at the bottom left corner of the screen if it worked. Alternatively, you can power the phone off completely then press and hold the power button until the HTC logo appears, let go of the power button and press and hold the volume down button until safe mode appears at the bottom left. Simply hold down the power button and then choose Restart to get out of safe mode. If it is an app causing the glitch, you have to find which one. Go to Settings Apps and take a look at the All tab.
Any app related to messaging is most likely to be the culprit. Some people on Verizon reported success after disabling Verizon Messages and then restarting the phone. You can try your apps one by one, or you can do a factory reset and selectively reinstall them. If you’re still having problems and it do.